I have been going to this restaurant at least once a week since they opened. I always call my to go order in advance to save time. I've always gone right up to the front to pick up my order just like I would at other restaurant where you call an order in advance. Isn't that the purpose of calling your order in advance to save time? Today the staff were extremely rude and asked me to go to the back of the huge line and wait to pick up my order. I clearly see my order is done and waiting for me. I took the initiative to call in advance as I don't have time during lunch to wait in long lines. I found this new policy to be strange. I felt like never going back but I decided to give them another chance so I called the manager to let him know about this. I was totally shocked at how unresponsive and rude he was to me! His response was there is nothing he can do to help me. I will never go back here based on the principle. Customer service is a lost art form at this establishment.