I took my son here for a hair cut a couple months ago. We were told a 15 min wait which ended up turning into a 45 min. Wait. My son's hair was cut way shorter then I asked, I figured it's just hair and it will grow.. No biggie. So I gave this place another shot last Monday afternoon I came in with my son and the lady said it would be an 1.5 hour wait! Holy heck no way am I waiting that long for a kids haircut! So I asked to make an appointment, she said oh sorry we don't do appointments here. Um OK so you have this crazy busy place but you don't let people make appointments?! That makes perfect sense. They really need to change that rule because they officially lost me as a costumer. I took my son to cool cuts for kids and guess what they let me make an appointment and got me in within the hour. And it's only 15.95 for a kids cut. Bottom line it's a cute place but horrible customer service. Snip it's you should really consider appointments for your costumers.