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| - Waiter: ALEX - Rating: F! I love Gorgon Ramsay, but this was complete and utter nonsense. We waited the 45 minutes for our table, ok no problem we will play slots until it's time to eat. We were sat down at 4:15 PM. He got our drinks in a timely manner. We ordered our food at 4:24 PM. Our food came at 5:07 PM. Typically, I would understand, no problem, it was busy. However... We were not once checked on that entire time. Alex told us he would "give us plenty of space" and was in "no rush" which is not what I want to hear from my waiter.
We ordered two fries, one appetizer, and two burgers; so the appetizer should have came out at some point before 5:07. Our waiter was a complete @$$ to us for no reason. I don't know what his deal was. He had a table of 4 pretty girls, not something to be mad about. He was condescending, sarcastic, rude, slow, and had absolutely no class. This is Gordon freaking Ramsay's establishment in LAS f****** VEGAS, get some class!! Gordon has more class on Hell's Kitchen than this guy!
When our food came, they forgot the second order of fries. THREE different people came to tell us they were bringing our fries, none of which were Alex. Alex was busy flirting with a married woman for FIFTEEN minutes, in plain sight of her obviously pissed husband. He wasn't just annoyed, he was PISSED. Alex spent all his time at that table, and then the table behind us, then completely disregarded us. He walked right past us multiple times and purposely avoided eye contact. Um, WTF!?
Three waters were left unattended our whole visit, which is the assistant's fault, but if you're in the service industry you can see when our drinks need to be refilled. Take some initiative.
When our fries finally came, they were wrong. I wanted the just fries, we got truffle fries. Not what I asked for. They knocked off the fries on the bill which isn't what I asked for, I appreciated it but that doesn't change Alex's attitude.
When we asked him for the fries, he was incredibly sarcastic, rolled his eyes, and said "I don't make the food." REALLY? I am well aware waiters are not cooks. He repeated himself about the fries being free multiple times, as if to say what more do you want me to do. He had absolutely NO class and NO initiative. When we asked if he had gotten our checks like we asked, he literally cocked his neck, looked at my best friend like she was stupid and said "No, nobody told me that." The manager, Zach, seemed he could care less. His only explanation was "it sounds like a lapse of service." Well no sh!t Sherlock. Will never recommend or come back to this place. If only Gordon was there, I would love to see him chew Alex out!
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