This place is cheap. Not that the food is cheap, the portions are cheap. The lines here are usually super long (can't blame them for their popularity) but they have such an inefficient way of handling the line. They should take a page out of Blaze Pizza and restructure how they take orders accordingly.
Also, what's with the cheapness on the protein?! Usually a single leg is cut into the drum and thigh. They used to do this (many years ago) and add another drum or thigh to give three, nice, meaty pieces. Now, often it is the older ladies admittedly, they chomp a single leg into 4 pieces and give you 3. What is up with that? Not only do they cut into the bone now, but bone shards are usually everywhere in your meal.
Probably won't be returning to this location any time soon.