WARNING! I went in on April 2nd 2015, around 1:45, I hope they remember me. I wanted to have my acrylic nails taken off and get a gel manicure. This woman sits in front of me and starts using the cuticle nippers to detach my natural nails from the acrylics, I thought this was a little strange but was willing to roll with it. She gets up and leaves, now an older man with creepy long nails sits down and starts jamming those creepy nails between my nails and the acrylic, he now gets out a fake nail and uses that to remove my nails. I have done this technique myself. He now swipes the plastic demon nail between the two as fast as he possibly can. He rips my middle fingernail down so far I am bleeding. I figure he realized that he was being a little aggressive and may slow down. NOPE! He gets to the pinky on my left hand and tears it down even further. Finally the original lady comes back and says, we soak off rest. Wow you are to kind. So now she has taken over and proceeds to pour what feels like hot acid on my nails, as I whence in pain. The entire time I am there my pinky is bleeding. I still can't believe I'm sitting there. She cannot even give me a proper manicure due to the pain that I'm in. FYI my blood is in about 4 different bottles of polish. I am so embarrassed to show my fingers to anyone, which will be hard since I'm a receptionist. I will be starting a new bandaid trend, mostly due to the pain and tenderness.