I called at 8:58am to have my refrigerator serviced. Tom told me he would be able to come by around 12 the same day and he would call my roommate when he was on his way to make sure someone was there. My roommate notified me that he never heard from him so I called him again at 1:02pm and received no answer and the voice mail was not set up on his phone so I could not leave a message. I sent a text to him at 1:09pm with my information and asked for a status update and never heard anything back. I find this behavior unprofessional and some sort of communication as to why he was unable to make it would have been appreciated.