Jim was great at explaining what I needed for security without trying to sell me other things I didn't need, which is what other companies had tried to do. I felt extremely happy and confident that I was getting what I needed, and the price was very competitive for the monthly service and even cheaper than most. Jim also gave important tips on other ways to protect your home. Toby the installer did a great job. He was on time, was in and out under 2 hours, and explained the features of the unit completely. I would highly recommend JPG and Secure Link, a company you can trust!