I've been going to this Visionworks for the last couple of years, only because of the convenience of proximity to my home. The customer service is hit or miss: if you have the bad luck of working with Doris (the rude red-headed old bat previously mentioned) prepare to receive atrocious customer service. She is condescending, impatient, and apathetic at best. If you're lucky enough to work with anyone else, you should be fine, be will still likely leave with overpriced frames, lenses, or contacts. After my last awful interaction with Doris (keep in mind I've had a couple over the past few years), I will now be taking my business elsewhere. I definitely recommend saving yourself the headache and finding another provider.