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  • I booked a 25-person reservation a month prior to our visit. When we arrived at Copa, it was packed. The hostess at the front kindly led the way to our tables, which were located on the bottom level of the restaurant (to my dismay). I had never been to Copa at this location, nor did I ever make a reservation for this large of a group. I asked the hostess why we were practically sitting in the basement/dungeon... she responded that we had made reservations for Copa by Sea and that it was completely separate from the upstairs restaurant. I was shocked, as I had no idea the two weren't connected, and quickly spoke to a manager. There was "nothing that she could do".... Basically whoever orchestrated such an awful restaurant layout/design should have been fired right away... What a poor layout. I was so upset, and rightfully so. The upstairs was where the 11pm show took place and where all the action was happening (music, lights, etc.). In addition, I was even more upset when the manager stopped me from going upstairs to the extensive salad bar that we apparently didn't have access to. Now, to the food. It came out rather slowly... maybe it was because we were such a large group... The mac and cheese was oily, the sushi was mediocre at best... Salads were tiny, and the fries were cold. Really won't consider ever coming back, especially since the person who confirmed my reservation didn't explicitly explain to me how the levels/floors of the restaurant work. Very disappointing.
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