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  • My husband has been a member here since January 2017. He goes 7 days a week. Returns complaining about the cleanliness of this facility each day. I visited once and I was able to finally understand him. After 7 months, he decided it is not worth the frustration of keeping his membership here. Staff, especially management, should take courses on ethics and professional communication. Facility should have a high standard of cleanliness based on the potential to be a cesspool of bacteria and germs. There are no supplies that allow members to wipe down the equipment prior to use or after. Cleaning staff should do a better job of keeping all areas of gym stocked and cleaned. Bathrooms are always out of toilet paper or hand-soap. Locker room dispensers are usually empty. Both areas are unclean and poorly maintained. Membership contracts should be fully reviewed with new members and billing and fees fully explained, especially why an annual fee is billed 3 months after signing up instead of at one year. If you have auto billing, expect your account to be hijacked. Exorbitant fees will be charged for anything. Best to resolve those over the phone with corporate. Management are unprofessional in how they carry themselves and communicate- belittling, undermining, and provoking one to anger. I had to witness this when we went in to review our account. And yes, they have lots of equipment, especially the weight area, which is another reason why we cancelled our Y membership and went here- more equipment and less $. However, we regretted the switch after a month. The Y might be more $, but at least their customer service was great, facilities were clean, ability to wipe down equipment, and we were always treated respectfully. In the end, we cancelled our membership and will be returning to the Y.
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