Family owned, and the staff is super friendly and really cares about the food they put out. I moved into this neighborhood 5 yrs ago, and happened to go in my first week after moving in, didn't go back for a couple months because of the holidays crazyness, and they remembered my name! They have every time since as well, whether I call in, or walk in. Food is excellent, huge portions, and generous w/the meat. I swear there is a pound of bacon on their BLT.