This was my first time going to Richis. I never noticed it before so I went in to check it out. The hostess at the front had her face in her phone for a good 5 minutes before she even noticed us standing there. She sat us and the waitress came and took our drink order. I ordered one of their combo breakfast plates...chicken fried steak, eggs and toast. Pretty easy right? She returns with my food and the sight was just appauling. the chicken fried steak tasted like one of those dollar banquet frozen meals covered in this thick gellatenous "gravy" and no toast. She said she would be right back at which point she went into the back and started yelling at the cooks that they needed to make up some toast. Very unprofessional. Won't be going back.