We had a very poor experience here. We had our couch for only 2 months and called because the fabric was coming apart. They first declined our claim because there was a few pieces of dog hair and then later said that it was normal wear and tear. The extended care plan that we bought for additional price said they will not cover because it is defective. On top of the fabric coming apart, feathers are poking through. We are told we need to flush cushions every week. Unfortunately, we are stuck with a horrible looking couch that we cannot sit on with shorts. We will never buy anything from them again.