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  • Ordered pizza and cheese sticks for a Monday night delivery (not during football... no major events or weather going on). Got the notification that order was out for delivery.... it arrived 34 minutes later. We live about 2.7 miles from GNP. When I called and explained both were cold, the "manager" Ed - not sure if he really is, but when I asked to speak with a manager - he said he was.... said that since we ordered thin crust it would be almost impossible to keep that warm. No - if the driver had gotten here in decent time, it would have been warm. If it had been in the warming thermals properly, it would have been warm. It was barely tepid. But yay - delayed dinner, lackluster customer service, manager that seemed bothered we called to point out the food we ordered was cold - got me a $5.00 credit for my next order. About the same customer service that I had when I got food poisoning a few years ago from deep fried ravioli (same location).... pretty sure I got a $5.00 credit then too. Thinking we will be avoiding GNP for a while.
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