It was a Friday night and the family and I were headed out for dinner. Our regular restaurant had too long of a wait, so we found this place and thought we would try it out.
After we were seated, the hostess brought our drinks and took our order. There weren't many customers so I thought it wouldn't take too long for our food, I was wrong, it was about 45 minutes until we had our food. The food was very bland. The hostess that was supposedly waiting on us, rarely came by to fill drinks, or remove plates. When it was time for the bill a young man came by and introduced himself as "Jeremy", this was the first time we had seen this guy. when we paid the bill we noticed that they added auto 20% gratuity, which came to an $11 tip to a guy that never came to our table. I never have a problem leaving a decent tip, when they have earned it. In my experience when auto gratuity is added to a customers bill you can count on not seeing your waiter or waitress until its time for the bill. It's pathetic when businesses put the burden of paying their employees on the back of the customer.