Wanted layers... Barely got that. I asked where they were and when they showed me I still didn't see it. Large chunks were also clipped up front but it was too late at that point. My husband said some was a bit longer than the others in the back from what he saw. I have maternity photos in the morning and I'm not happy with what I have to work with. Maybe it's not customary but in the past when your hair is wet usually they dry it and show you what it looks like styled. I was sent out wet as a dog. I'm a ball of nerves now...