I placed an order with this company almost 2 months before a hiking trip and was sorely disappointed with the service/organization. Firstly, I never received an email confirmation after placing my order; I had to call them to convince myself that they had my order. To be safe, I had specified the gear to arrive 2 days before I needed it - just in case! Well, turns out my conservatism paid off. I called lowergear the day before the gear was to arrive to confirm that the shipment was on it's way, but the rep told me he had forgotten to ship my gear (oops!) and that the order was currently in his hands, unfulfilled! I told him to overnight the gear in order to make good on my order, but I was told that overnight shipping would cost them more than my order total, and therefore the best they could do was a two day ship (one day late). At that point I was pretty furious (their screw-up was not my problem!), but I was in a catch 22 because I needed the gear for my trip! So I accepted the delay and they took $10 off my order.
The only reason I'm not giving them 1 star is because the gear was actually just fine, but beware of this company. If you order from them be prepared to do some babysitting during the process because they cannot be relied upon.