This store has a good selection of products. I have purchased clothes here a few times. However, the setup of the shoe section is not very customer friendly. The aisles in the shoe section are not wide enough to encourage uninterrupted shoe shopping experience for the individual. While shopping on a busy day one must constantly move as other shoppers seek to get past and also look at shoes, which interrupts the shopping experience.
Shoes are not always an easy item to buy, due to style having to be right and then making sure correct shoe size is available. When I try on shoes I usually like enough room to try it on standing, without interrupting other shoppers. While there is a sitting area to try on shoes, the aisles still need to be wide enough to accommodate people looking on both sides of the aisle at one time. I am of average height and weight, and some have even called me skinny. So, if I feel this way in the store I'm sure others may have had similar concerns.
Shopping environment is important. I'm likely to quickly give up on the shopping experience and leave the store without buying shoes with this kind of setup, which is exactly what I did yesterday. While Kohls's does have great shoe selection, they could sell more with a better store setup. Otherwise, it is overwhelming for customers.