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  • Did an online order and I picked it up. First I waited 30 Min beyond scheduled picked up time. They forgot the salad that I ordered with my $35 steak meal. Ordered medium rare and was given well done...not edible. Called the manager and was told if I come in regularly to find her and she will give me something extra. Well I won't be going back...can afford to pay for another wasted meal Follow up: I actually never experienced such good customer service to resolve my issue. I was contacted by Brio and really received a sincere apology.
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