So no stars need to be an option. This is a typical case of the practice trying to make too much money. They have a laughable scheduling system. Appointments are behind by 30 to 60 minutes, which sucks if you work and have to explain it.
It's not that hard people. There are scheduling systems out there that run simple algorithms to determine peak wait times. You can even embrace technology to text your patients if you are running late.
I can't afford to take that much time out of my day, to sit around. I am expected by you to be on time and I expect nothing less.
PS staff are rude