I use to frequent this bar multiple times a week. The food ia great. The staff is usually good. Some of them dont get the concept of customer service(most do). I was in earlier today. I decided to play a video poker/keno slot machine. Long story short I put a $20 in the machine and won $200 right off the bat. But kept it in my machine to continue playing. After 20 mins I ask the bartender for a second drink. She replied rudely, "ahh no, not unless you plan on putting another $20 in the machine or paying for it. Its $20 for every drink we comp". Now my intentions were to play back I won, and probably then some. But that hadn't happened bc I was winning. I play at similar bars and as long as you continue to play your drinks are free. Not only did she lose my respect and a decent tip. I hope her superiors at least train her better with customer service. My hunch is this isnt an isolated incident. So it might be time for her to be let go. She was jaw droppingly unprofessional and seemed almost drunk. I was there on 01/15/2018 at 2:00pm. When I started to leave another women was starting her shift around 4pm.