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| - MARGARET MIMS. I want you to commend that name to memory, especially if you're stopping by the West Lake Mead branch of ONCU, because she took a stressful, unhappy situation and easily made it the best visit to a financial institution we've ever had. For the second time in about two or three years, I had to change my credit/debit card AGAIN, due to my account being hacked into through an outside source. I don't know yet if I will be able to recover the stolen funds, but Margaret typified the kind of extraordinary customer service you will always find at OneNevada. Or at least it's what I'VE experienced. She was funny, attentive and efficient - everything you want from a customer service rep, when you're feeling completely stressed out. I left the branch with a new card, some improvements on my ONCU phone app, and a sense that everything was going to work out after all. Thank you, Margaret, and thank you, ONCU. There's a reason why I haven't been with a bank in years, and as long as they keep up this level of service, I never will be again!
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