rev:text
| - THEHotel used to be my favorite suite only hotel on the strip. Good service, great rooms, good layout of the hotel.
All of that is gone.
Now as the Delano, they are in the process of redecorating everything. They took what used to be a nice, open, airy lobby and boxed it all in. I will give them the benefit of the doubt that it will look better once the construction is done, but it is all too contemporary now for my taste.
The rooms are like being in an institution, almost florescent white everything with modern, uncomfortable furniture. I didn't have problems with my pillows, but some other people we were staying with did. I felt them for myself, they were hard as concrete. The closets? What were they thinking! The bar goes horizontal so you can't see what you have hung up. On one side, they put a safe on a shelf right below it, so you can't even hang anything up. Who designed this?
There are a FEW pluses that keep this from being one star. The bathroom. It hasn't changed except for the wall paper and the lighting and the brand of bath products. They have the most awesome, deep, bathtub with a waterfall spout. My favorite thing to do is to get some products from LUSH in the MB shops and soak in the bath while watching TV. They have also upgraded the TV to look more like what you would have at home, HD and a guide to look at instead of just channel numbers. Definitely an improvement there.
The cost of room service has tripled. We ordered dessert; a peach crumble a la mode and an ice cream. $37 WITHOUT tip! For the side of ice cream, they brought us up an entire pint. What a waste. Not to mention is took an hour and a half to get to us. Good thing we weren't waiting on dinner.
They also tried to charge me with 2 mini bar items that I never even touched. We didn't have housekeeping the entire 3 days we were there, so even if we DID partake in the overpriced items they stock in there, there was no way they could of known until after we checked out.
I understand that the hotel is in transition phase. I hope that hotel management takes these concerns seriously and improves things before the hotel debuts in the fall. However, I imagine that this will no longer be my go-to Vegas hotel.
|