I went to this store Thursday to replace my daughter's broken iPhone. They told me it would be $250. I told them I was going to check with Apple. Went back today (Saturday) and they had two people working. I waited an hour and the two people working helped two people in that hour. I finally left and headed to the Verizon store in Boca Park. They helped us right away, had a full staff in place and my phone was replaced for free. I will never use them again and I have spent a ton of money in this store. Terrible customer service, understaffed and apparently willing to rip you off. You are much better off using a corporate owed Verizon store. My husband works in DTS and he said customers are constantly complaining about this store. Beware!