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  • If anyone has come to the apple store, you know this place is a jumbled mess of people needing help either buying, returning or working/transferring their apple products. THIS place is always packed. There is even a pre-line that you need to wait in to put yourself in the query for help. I always tell myself to make an appointment as I want to slam my head into the wall as I wait in the query line to get help. But every time i go, I never make an appointment. Regardless, I went there return the apple watches that I got my husband and I because his digital crown was always getting stuck and mine the band although I had it for only a week, kept getting dirty and on top of that it was always freezing and had a hard time linking to my iPhone even when it was literally almost touching it. anyways enough about the problems of the watch, they needed to be returned. As I waited in the "pre-line" to get the item returned, not just 1, but 2 tourist jumped in front of me and didn't give a crap about cutting in front of me. I made a very loud comment about how "I can't believe people just cut in line" and the asian girl in front of me just ignored me. The worst is that the "query" person putting the people in the line to get help proceeded to help the 2 people in front of me even when he saw me standing there waiting for him. At this point I was just frustrated because there is no reason to be getting all wrighulghed up at the apple store. After my name was put in the query, I proceeded to wait for about 10-15 for a simple return. The best part about this place was when I finally got help from Sarah to return my item, it that the return took less than 2 minutes. All in All, there is no other way to deal with the apple store and a return shouldn't be so frustrating.
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