My boyfriend and I decided to go see a movie this past Sunday & wanted to grab a few appetizers before heading that way. We walked over to Upstream to check out the menu and immediately loved their options!
We headed straight for the bar where we were greeted immediately and requested two waters and two menus. About 5 minutes later we were still without waters or menus & our bartender was nowhere to be seen (there were only about 3 or 4 other people sitting at the bar)...so I had to go to the host stand to look for some.
We each ordered the lobster bisque and decided to share the sweet and sour calamari. The lobster bisque came out lukewarm which made it completely unappetizing and had one small piece of lobster in the middle that turned out to be rubbery when we went to eat it!!!
We moved on to the calamari which was AMAZING and delicious!!!! Unfortunately, it was a pretty small serving for what we were paying so again we were disappointed but this time with the quantity.
While dining our waters actually sat empty for pretty much the entire time the food was in front of us...very frustrating! We finally flagged down a server who was passing by to fill us up, which she did, BUT was not happy about it which she made very obvious with the annoyed long loud sigh she let out as she walked away.
Throughout our meal not a single person stopped to check and see if our food was good or if we wanted to order anything else. We were never spoken to after our order was taken and had to flag someone down to request our bill.
My boyfriend and I eat out ALL the time and usually spend somewhere between $100 - $400 for dinner each time we go out (which is at least once a week). This time we were in and out diners who were excited to test a new place for a potential new date spot...they failed completely! We can forgive soup being lukewarm or even overpaying here and there....BUT not being completely ignored like we had no place dining there because we were only ordering a few quick appetizers and water. Best of luck to other diners, we unfortunately must have come on a bad night...