rev:text
| - I've been purchasing medication for my pets here for quite some time, at the recommendation of my veterinarian (even though there is another compounding pharmacy much closer to my home). While they may be less expensive, I have lost confidence in this pharmacy.
Last month, the pharmacy shorted me 10 pills. I don't know why I thought to count them, but sure enough, there were 30 pills rather than the 40 ordered by the vet. They were very apologetic and shipped the remaining pills to me.
This month, they charged my credit card twice. When I called to talk to them about it, the person who answered the phone at first told me I was mistaken. Upon further checking, I was told my credit card would be credited for the double charge. The problem with this phone call was, the employee (Eve) behaved as if it was my fault my card was charged twice. When I thanked her and told her I would be watching for my credit, she just hung up on me.
Okay, so nothing disastrous has happened, but my last two experiences with this pharmacy will result in me paying a little more money and taking my business up the street.
1/22/14 - The Director of Operations contacted me the day I posted my review to apologize and to inquire as to whether there was anything they could do to earn my business again. Obviously, Diamondback Drugs takes customer service seriously. Based on this merchant's quick response to my less than positive experience, I am upgrading my rating and will give this merchant another try.
|