Capital One is the absolute worst bank in the country. I called hundreds of times trying to get help with a dispute. Agents don't answer calls or ever return voicemail messages. They will transfer you all over the world. Unbelievably they say they are mailing info-then faxing NOTHING! Stay away from this horrible company! It's impossible to get help and they NEVER call when they say they will. It's sickening. AVOID this company!