About: http://data.yelp.com/Review/id/4lJAm9Lb53AgUrs9D2ZE5g

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About: http://data.yelp.com/Review/id/4lJAm9Lb53AgUrs9D2ZE5g Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-11-26 00:00:00 (xsd:dateTime)
itemReviewed	Panera Bread
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I am part of an organization that meets for dinner and a meeting once a month. We had organized with the manager to use the private room. We had used it a few times in the past and never had any problem. In fact, for previous meetings, the staff couldn't have been nicer, friendlier or more professional. Although we called to confirm the room in the afternoon and were told that everything was on track, when we arrived, the so-called manager, Judy, had no idea we were coming and told us that, unless she was told about it by the catering department, there was nothing she could do. No empathy, no customer service - just "sorry, you're out of luck." So, we went into the room and attempted to setup for our meeting. That is when Judy and another manager, who was equally as untrained in working with the public, came in and explained that we were not entitled to the private room. In fact, they chastised us (THE CUSTOMERS) for trying to use the room. They claim that the private room is no longer a private room and "corporate" has told them they are no longer allowed to reserve it. We were being lectured for trying to give them our money. We found that very difficult to believe as we were confirmed in the room THAT AFTERNOON. If the restaurant was packed and they had more business than they knew what to do with, I can see some justification for this pathetic level of customer service. However, it wasn't. The place was quite empty. It seems to me that, on the traditionally slowest night of the week in the restaurant industry (Monday), a savvy restaurant would try to get as many customers as they could. We are not a huge group, but we usually have around 20 people that ALWAYS order dinner. Before posting here, I wrote to their customer service department and my email was ignored. I have been in the restaurant industry for over 20 years and have never seen such poor customer service. Needless to say, we will be taking our monthly meetings elsewhere. Furthermore, our entire membership (forty people) will be refraining from ever eating a Panera again. It's a shame because the food and service at Paradise Bakery was always top level.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Christopher

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