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  • Another trip to Shula's and another star off. The food is always solid here, the food is not the problem. The service is the problem. My wife & I dined on a Saturday night where the restuarant was not even half full when we sat down. I will not name the server(Jennifer), ok maybe I will. She was friendly and a bit aloof. Everything was timed well until we finished out salads. It took our entrees an hour to come out after our salad dishes were cleared away. When I questioned her 45 min in she said that her assistant had the kitchen beeper and tried to blame the lenth of time on her...really! No apology, no dessert is on us, just finger pointing at her underling. When I am spending $247 before tip on dinner, this is clearly unacceptable. Normally at nicer restaurants I tend to tip at around 25%, not today...15% and she did not deserve that. I may be back to Shula's, I may not...the management needs to spend more time at getting service up to speed. They deserved 2.5 stars, but I gave them the benefit of doubt.
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