I was a previous patient of Dr. Smith (2014) and had a wonderful experience, I returned for a second consultaion (2016) because I wanted to undergo a second procedure. I paid a $100 consultation fee to speak with the doctor, I then had an awkward consultation because the doctor seemed confused on what procedure I previously had with him and which patient I was. . Jessica his financial coordinator provided me with a quote, I paid a $3,000 deposit two weeks later, and set a surgery date. Jessica confirmed my suspicions when she called to let me know that doctor Smith confused me with another patient as a result; I had to pay an additional $3,000 - $4,000 for the surgery. I let Jessica know that I had gone over what procedures he performed during our consultation and that there was no reason for the confusion. Jessica simply stated that she was going to speak with the doctor but that the increase was inevitable. I promptly asked for my deposit back and made the choice to go elsewhere. . What a let down!! . . (UPDATED REVIEW) Jessica the reason for one star is because on my first consultation Dr. Smith stated that I had abdominal hernia that is why I had the first surgery to tighten my abdominal muscles (mini tuck). Two years later within my second consultation he stated I had hernia. . . Again! I did obtain a second and third opinion by other cosmetic surgeons and I do not have abdominal hernia. In addition, the doctor does have access to the patients chart it is the physicians responsability to read the information prior to entering the examination room. Reviewing the chart will allow the physician to recall vital information about the patient therefore, preventing misunderstandings. I hope this helps understand the rating.