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  • LACKS INTEGRITY!!! Took a car in, under warranty for repair of an intermittent problem, they attempted 4 times to repair the car, they replaced parts not associated with the problem. 30 days in the shop, 4 attempts, Ford Help desk inquiry and no one can fix it. 4th time they had it for a week and at the beginning of the week they witness the problem, but they can't find the root cause so they drove it around the block and it didn't show the problem. So they said to me call us back and we will have a service engineer come look at it. Even knowing there is a problem with the car they gave it back to me. Lincoln called them inquiring about the repair issue. They claimed it fixed, but it's not. Still has the problem! I called General Manager Gary complaining about the Service Director Todd providing false information to Lincoln, He stated for me to never to comeback and don't want the car back because they aren't making money off of the car in service and its Lincoln problem. Organization lacks ownership/ responsibility and pride. NEVER DO BUSINESS WITH THEM! I'm getting ready to deploy as a service member, LOVE THE SUPPORT!!!!!!!!!!!!
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