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  • I had placed an order for a television last weekend over dot.com with the option to pick up. I placed it using my debit card and jumped through the hoops of getting the authorization approved due to the amount. I placed the order on a Sunday evening at 11pm and then went into the store on Monday at 12 pm the next day. I've always in the past been able to pick up items rather quickly with the dot.com w/pick up in store option. Mind you, I was moving so I did not get a chance to check for the pick up email, but figured after a half day, the order for the television would be ready, but not so. I went to customer service and they stated the order was stuck in the dot.com fraud que. I stated it was ridiculous as they had the money from the authorization and could see my id and the card I was using. The customer service associate called the dot.com department was was told they didn't know how long it would be for the order to come through but it could be up to two days. I asked if I would have done it in person at the store if I would have gone through the same thing and was told I probably would have walked out with the tv at the point of sale. Question best buy what is the point of ordering through your website with the store pick up if I can get it faster just by going to the store? So much for convenience. I told the sales representative to tell dot.com that that was bad service. Apparently she did follow up and tell dot.com about my displeasure and they offered me $15 in reward zone certificates to placate me. I would have given this two stars, but I gave it three as at least the in store associate tried to correct the issue. For those of you that order through the website beware! If you use your debit card you may not be passing go to get your item until 1-2 days later.
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