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  • DO NOT TRUST POSITIVE REVIEWS. CUSTOMERS ARE OFFERED DISCOUNTS IF THEY SHOW THEY HAVE POSTED A POSITIVE REVIEW ON YELP OR GOOGLE REVIEWS. Good luck trying to get in and out with minimal service in less than two and a half hours. Seriously expect to be in there for a really long time. If you have a specific budget you're trying to stay within, and/or if you don't want extra add-on features like warranty, UV protection coating, etc etc, be prepared to say "no" like 50 times. They go far, far past good salesmanship and deep into haranguing and annoying territory. Their commitment to nickel and diming you for $10 or $20 at a time is going to cost them customers. If you want them to honor the satisfaction guarantee, be prepared to be VERY AGGRESSIVE, persistent, stand your ground and budget lots and lots of time (hours) to demand your refund. Otherwise you'll be referred to corporate who will give you a whole new level of run-around. Do not leave the store until someone TAKES ACTION that complies with the satisfaction guarantee. Again, be prepared to be in there for a very long time if you're trying to get corrective action for a product you're not satisfied with. Normal service can easily take more than two hours. The process to fix a problem will take much, much more than that. If you're not happy with the service you get, you are in for a very, very, very, very long and torturous process. Don't forget to post a positive review to get your discount!
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