I have returned several times because things have improved. They use an application called Nowait and we can now get a spot in line before leaving home, follow our spot in the line, and head on over when we get close - this app rocks!! Plus the food keeps us coming back and service has been fantastic each time. Thanks for making the changes guys, you are now a 5 star in my books!
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Unfortunately the 2nd time here not as memorable. It was cold outside and I was here with my daughter. So they crammed us all inside like sardines while we waited. The only upside was they gave us banana bread & coffee and the hostess was delightful.
When we sat down it was so full of people waiting they were forced to stand up and down the aisles. If you know how small OEB is well you'll get how cramped it felt. People being pushed up against you as you are trying to enjoy your meal. I over heard someone make a comment about how the Fire Marshall would not approve of the amount of people either.
Our waitress came over without any smile or friendly greeting. She took our order entered it in then went to another table to take their order. Surprisingly the other table received their meal 5-10 minutes before we did. Next came my daughter's griddle cake...again 5 minutes before my soul in a bowl arrived. No explanation or reasoning as to why things were not brought to us at the same time. Really no customer service from this waitress whatsoever.