June 15, 2016
My wife and I went to the Bell & Grand location (on a rare occasion when we had a babysitter) to get some pricing options on redoing our home kitchen.
After milling around the kitchen department looking at sample displays for 15 minutes and being ignored by the two employees there, we finally approached one to ask for help. We were told that the only employee who could help us was on lunch break and was due back any minute. So, we waited. And waited.
Now I worked for several retail companies in my younger days, including Home Depot, and I've rarely encountered lunch breaks over 30 minutes for even a full time worker on 8-10 hour shifts.
After waiting about 30 minutes for the employee who should've been back "any minute" we got bored and browsed the store, returning after a few laps to a still empty desk. We tracked down an employee from a neighboring department and were again told "she should be back any minute." At this point we had been in the store about an hour. After another fifteen minutes (even an hour long break should've been over by now) we had had enough of our time wasted.
Needless to say we won't be back to this store.