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| - We ordered food for my husband and I at the drive thru - they confirmed our order twice, once at the drive thru and again when they delivered the food. We had stopped at this Culvers after Church on Sunday, 7/23 around 11:40 am. When we arrived at home, we opened the bag and the items were not at all anything we ordered. Clearly we received the wrong order. We were bummed to say the least - so my husband said he would drive back (8.7 miles) and retrieve our correct order. When my husband arrived, he told the person what happened and they prepared our correct meal - the person did not offer any type of compensation for this extreme inconvenience that was Culver's mistake. The person was very robotic and my husband asked to speak with the Manager, and in fact this person was the Manager. My husband was shocked - my husband is an executive in the hospitality industry. The Manager said this is the company's policy, no compensation of any sort. Again my husband was shocked, and didn't even know how to respond. When my husband arrived home, he told me the story - I thought this was odd behavior for a Manager and thought the Owners of this establishment should know so I called the next day to speak with one of the Owners. Several days later I have never received a phone call back. I called again to see if I could speak with an Owner and a female (Sara?) answered the phone on 7/25 at 10:34am and told me basically to buzz off and hung up. WOW! I hope the Owners learn, through this review, about the behavior and service some of their employees give. Needless to say, we will not be going back here, even though we enjoy the food.
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