This was my first time ever giving Firehouse a go. As soon as I walk in the manager spots me from the sandwich line and literally hurries to the girl at the counter yelling "check her coupons!" eyeballing me until I reached the register. First red flag. I pretend I don't hear, inform the cashier it's my first time visiting and all she says is "can I see those?". She eyeballs my coupons, which I didn't realize were expired (a co-worker gave me a freebie medium sandwich coupon raving I had to try this place) and tosses them on the counter in front of me smirking saying "you can't use any of these". No biggie, the sandwiches are 10 bucks or less so I go for a philly. As I wait for my food I'm literally stepping over pieces of bread on the floor, nearly sat on remnants of a salad, and had to wipe a seat down to wait on my sandwich to come off the assembly. In all, the experience was mediocre. The place was not at all crowded. One thing I can say about the infamous Subway, the service is more than likely to be great- even if the food sucks. Step up Firehouse.