Horrible customer service has lead to this low rating. I went there before a hockey game to get a Chai tea latte and ended up being late for hockey. I ordered about 4 minutes after getting there but waited 15 minutes for my drink. There were 4 staff working on the Sunday afternoon but only one person making drinks. I counted 14 customers waiting like me for their drinks with many looking upset. The other 3 workers were playing with a mop, sitting on a box yawning, and making drinks for themselves. After 10 minutes I finally went over to them and asked them to explain why there was such a long wait while they did nothing to help. The one guy working then asked what drink I was waiting for. Obviously it didn't matter as I was not the only one waiting. I told him that everyone was waiting for a drink at which point he half assed started moping the supply closet. Needless to say this location will not be supported by me in the future and if I see similar laziness and disregard for customers at other Starbucks I will simply avoid the company all together. Oh, and the real kicker was once I got my drink it was warm at best.