Customer service in this dealership is less than one star. I made the huge mistake of putting a hold on a car knowing I couldn't get to the dealership till the evening. I ended up not buying the car and per the email the hold should have been lifted on the 2nd. It's now the 4th and still nothing. When they pick up the phone which is rare because it usually roles over to the Dodge dealership next door, I get a random transfer when I say my name and why i'm calling. My wife and I were actually told to go home and come back the next day because they would not stay and work the deal. Mind you it was only 830pm and they close at 9pm. I do not in any way recommend this place or "there hold" process. Don't waste your time.