| rev:text
| - I hate writing bad reviews, so much so that when I have a bad experience, I normally just don't write a review.
But this was just nuts.
Brought my whole family here tonight for my parent's anniversary dinner, 7 adults and 3 kids. I happen to work across the street from this restaurant and thought it would be good to give it a try. And it was rated so well on Yelp!!
We get here and are seated quickly thanks to our reservation.
We get waters from the nice bussers, but it ends up being about 20 minutes before someone comes around to take any drink order. Red flag numero uno.
From then on, it's just one catastrophic circumstance after another.
*Apparently, as we were informed later on in the night, they only had ONE chef, although they had taken at least 4 reservations that we could see for parties of 10+.
*Also, there was no manager on duty. At all. On a weekend night, no less.
*Our server was brand new. She was very nice, and apologetic for the disaster that was our dining experience. Which we let her know was none of her fault. How the management thought it a good idea to throw a brand new server on for large parties with no help is beyond me.
*They were basically out of everything. If you google the menu, you will notice there is not an extensive list of options. Great, fine with us. But when four different people at our table are told that the selections they've made are out tonight (including my son's pick of MAC & CHEESE), then that's just unacceptable and further illustration of the poor management.
Due to all of these events and the unimaginable wait time between any kind of event (30-40 minutes between ordering and receiving anything, including drinks), we were pretty irritated by the end of our meal.
Added to that stress, the elderly table of 6 next to us was at the tale end of their similar experience, which lead them to complain quite loudly and argue at the table with a rather rude brunette server who was acting as a manager type and hearing them vent. After which, they started to ask our table if we were satisfied and having as bad a night as them. Ugh.
I will say that at the end of our meal, after my little brother (who has been a bartender for 6 years and was FUMING) tracked down a bartender named Ruben, we were finally given an explanation (ill managed and unprepared) and apology, and were taken care of for out trouble. Ruben was very nice, and had great customer service skills. And although we were nice and smiled through the whole ordeal, I felt bad that he had to face the brunt of all the angry patrons that night, which from my count, was everyone in the restaurant. He's the reason there is an extra star in this review.
Ugh. On advice per Ruben, I may try and muster up the gall to give this place another chance, provided on a different day and only with the server he suggested.
But, we have all been warned...
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)