About: http://data.yelp.com/Review/id/4i34zqIM1GmrtuIWAZRpXQ

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About: http://data.yelp.com/Review/id/4i34zqIM1GmrtuIWAZRpXQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-05-30 00:00:00 (xsd:dateTime)
itemReviewed	Khao San Road
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	Great food, but unfortunately, I experienced bad service. As I was already a fan of this restaurant group, I went in to try Khao San for the first time with friends. Four of us got seated at a big table, and after we ordered drinks and food, another friend wanted to join us. We asked our server if they could add one more chair to the same table. He said he would need to confirm with his supervisor. He came back after a couple minutes and said they usually don't allow this, but it is okay this time, brought a chair, and we thanked him. After we told our friend that she could join us and when she was on her way, this supervisor lady came over furiously, and abruptly took the added chair without making any comments nor even looking at us. We thought it's probably some misunderstanding, and looked for our server. When he came back, he had tears in his eyes, explaining that the supervisor didn't confirm this but since she was busy he went ahead and gave us a chair, and that we could not have one more person at the table. At this point, our friend was already getting off the streetcar at the closest intersection, but there was nothing he could do. I get that there was miscommunication between the server and the supervisor, but that's their problem. It shouldn't have been solved at the cost of the customers. In any types of business, who makes the client give up the services that they were assured for, because of the miscommunication on provider's end? I wouldn't blame the server, but the way this supervisor handled the situation was very poor. If the trainer's response is that immature, no wonder their servers cannot gain better customer service skills.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Hana

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