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  • This location is expensive, doesn't do a good job of pressing, doesn't accommodate minor customer requests, and has poor customer service. I asked that one of my shirt collars not be pressed as normal because it is an Eton style collar and should remain rounded. The customer service rep at dropoff assured me that she would make a note of it and it would be taken care of, however, when I picked it up it was pressed and the collar ruined. Also, there were stains on the collar that were not there when I dropped it off. The customer service rep who wrung me up on 5/14 at noon was rude and played the fool. He would not listen to my complaints, but rather snapped back at me and made me feel terrible in front of the other customers although I had a legitimate issue with my drycleaning. I even tried to show him specifically what was wrong with my shirt and explain everything in context, but he didn't care at all or even try to look at/understand what I was describing/saying. I asked for the contact information of the manager to which he scribbled the number on a piece of paper with no name. I have never been treated so rudely and poorly before especially when I spend weekly at least $50 on drycleaning at this location and this time the bill was over $90! I am never going back.
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