I come here probably every few months when I want to satisfy my bubble tea craving.
One of the first few locations in the downtown area, it's super convenience as it's close to my workplace, but also just a few steps from the Eaton Centre which puts it in a great spot.
The drinks here are quite consistent with the Chatime brand around Toronto so you're pretty much guaranteed consistency (at least from my experience).
Chatime back then was the #1 go-to bubble tea place, but with the recent uprising of other tea shops, there are definitely other great options around the neighbourhood. Still Chatime never fails to meet my expectations, and having a rewards system is always a nice perk for customers as well as the "tea of the month" specials.
This location is VERY cramped and tight, and sitting here can be pretty uncomfortable. Expect to grab your drank and sit in the Eaton Centre Eatery or something.