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| - I was excited to try this place out, and probably would have kept going back IF it weren't for my recent call to the owner regarding my expired Groupon. My Groupon, for which I paid $15, expired just THREE days ago. I called the owner, Michy, and kindly asked if she would still honor the Groupon.
My experience went like this:
Michy: Desert Dragon Pottery...
Me: Hi, I'm calling because I had purchased a Groupon, and--{she cuts me off mid-sentence}
Michy: Ok can you hold on?
Me: Sure.
(4 minutes on hold)
I hung up and called back:
Michy: I'm sorry. I was on hold with someone else, and then I forgot about you. Can I call you back?
Me: Sure.
She calls me back and finally I get to ask about the expired Groupon. She proceeded to tell me that I couldn't use it, but that I could get 10% off a class. Uh, no thank you. She, as the owner, had no reason to deny this request. It was 3 days ago that this expired. This shows a lack of flexibility and understanding, and a lot of greed in my opinion. For all she knows, I could have loved the class (which I paid for), and kept returning, or told all my friends about it, giving her more business.
So instead, I'm yelping about it. Some people may think I am wrong to be put off by this but I think it was ridiculous for her not to honor my purchase, as well as suggesting I pay more money to this establishment for a class. 10% off. Whatever. The way I see it, I paid $15 to discover another business not worth another glance.
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