The wait times alone of this place are enough to warrant a negative review. I've been here 3 times now on 3 different occasions at different times and it's always minimum of an hour wait. Just an overcrowded cesspool of people. I don't even come here on my own accord, it's because friends and family want to come here. The food is somewhat decent, but they just don't have any respect for people's times at all. Today we did the online checkin and low and behold still another hour wait. Just a horrible way to run a business. It makes people wait in the store because it's too cold outside so that you get suckered into buying more stuff. This is officially one of those places I will just avoid at all cost!! Yelpers, you have been fairly warned.