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  • Please indulge my (somewhat) long review. I've never reviewed any product/business before, but I was compelled to do so, as my experience with this business has left a months-long bad taste in my mouth. To re-iterate many of the reviews on this page, the customer service simply isn't worth spending money at Kol Kid. For my son's third birthday I spent well over $300 to outfit him with a scooter and helmet, as well as a bicycle bell that I later returned, because it did not fit (even though it was purchased at the same time, from the same store. One would assume that the staff there would know if this particular model would be compatible with my purchases, but that's probably a separate issue). I had to exchange my son's helmet twice to secure the right fit. One of those times I also returned the bell, and purchased a hat. Unfortunately, for probably the same reason why finding a helmet was so difficult, the hat did not fit. In a rush one day, I brought the helmet and hat back to be returned, but forgot the receipt for the hat at home (but not the helmet). As someone who has worked in retail before, I understand that this is an inconvenience. However, I did not feel that the treatment that I received was warranted. I am a young mother. When I tried to exchange the hat, I was embarrassed (dare I say shamed?) in front of a line of impatient customers. A woman (who I am assuming is either the owner or the manager) even suggested that I could have stolen the hat - in front of me. While a legitimate possibility that any merchandise returned without a receipt could be stolen (it wasn't), to insinuate that in front of a customer is in poor taste. A customer who had spent $300 in her store the week before. I was humiliated, disgusted, and promised a credit which I am dubious about, as many other reviewers have made it clear that their credits have not been honoured. My son's birthday was in June, and I am clearly still upset. After using that credit, I will never return to Kol Kid. For the price point, I suggest that you do not either.
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