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| - To be fair, we only visited this restaurant once. We went with friends, based on the reviews. That was the first mistake.
Second mistake was getting excited over the "authentic Thai food". Not.
The restaurant was empty when the eight of us arrived. Empty. We were the only table. Still, there was a hubbub about where we'd sit, with the shadow waitress annoyed that we wanted to sit in an alcove because it would be quieter. "But that's a table for ten" she protested. Yes, we would make it up with the tip, we promised. She made no bones about how disgruntled she was, though.
A few points. If you have a brand new waiter with someone shadowing him to make sure he gets it right, the shadow should speak up now and then. Like when the brand new waiter has never heard of "club
Also, train your waiters to WAIT. If someone is in the middle of a sentence, it's really irritating to have the wait person interrupt, not just once, but constantly. Even asking "Is everything all right here?" could have waited 30 seconds until the person speaking had finished their sentence.
If you're going to serve dirty utensils, and a customer points it out and asks for replacements, apologize. And since they're all wrapped in a napkin together, take back all those utensils, not just the errant spoon.
And for Pete's sake, teach your waiter the terms! Our waiter had never heard of nuoc cham. He wasn't sure what fish sauce was. Thai chili peppers were beyond his ken.
We really had been looking forward to this. Really disappointing.
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