Servers are nice but SLOW and UNPROFESSIONAL.
Rediculously LONG WAITS for orders.
WASTED MY TIME.
RUINED MY CHRISTMAS!!!
We placed an order of Dinuguan and Sisig the day before (Dec. 23), we needed it (Dec 24.) We came in at 5 pm, expecting our order to be ready. When I came there, they told me that my order will not be ready til 7 pm. But that they will start on it now and it should be READY IN AN HOUR (6pm.) So I waited outside, in my car.
About an hour later, I called their phone to ask about my order.. a lady answered. SHE WAS SLOW!! I undestand it's rush hour, but she should have been atleast professional enough to answer my question promptly considering I waited an hour for my order. She made me wait for so long on the phone before she asked me again to repeat my question... she did this THREE TIMES!! I can hear her talking to other people on the background about things that are completely unrelated to my order. Obviously, she does not care about the person on the phone (which happened to be me.)
After waiting forever for a simple answer, she finally told me that it would be AN ADDITIONAL 40 MINUTES OF WAIT!! I explained to her that another server told me it should be ready around 6 pm.. but she said no, because apparently the dinuguan takes really long to cook.... very unreasonable answer. Clearly they have not even started cooking it and just don't want to own up to their mistake.
So... we waited an hour and an additional 40 minutes for a simple order!!
My advise for them is that please be prompt with questions next time. Never make customers feel forgotten on the phone. And please get the food ready at the time you said it should be ready..
VERY DISAPPOINTING.
UPDATE: When we opened the food, it was very very oily. BUT it tasted good! But still upset about the almost 2 hours wait.