This was my second time to the Gagan Sweets location in Vaughan. Decided to not go for the buffet and order a la carte. BIG mistake. I am allergic to coriander (cilantro) and I never have problems customizing my order so that there is no cilantro in my food at other Indian restaurants.
At Gagan, this seemed to be a HUGE ordeal. When placing my order I made it clear to the waitress that I was allergic and she seemed to understand. When the food came, big surprise it was full of cilantro. When I informed the wait staff, they seemed unapologetic but took the meal away. The waitress returned a minute later and said "I tried the best I could, but I can't get it all out". Clearly they have no regard for their customers and don't care if you have an allergic reaction in their restaurant. They simply take the food item you order a la carte from the buffet and slop it in a bowl for you. I asked if the chef could make a fresh meal without cilantro, but the waitress said it wasn't possible. What's the point of ordering from the menu then?? On top of that they didn't seem to care that I would be unable to eat the meal or had an allergy.
Worst customer service I have experienced, and mediocre tasting food at best (whatever I could manage to eat of the other dishes that don't come with cilantro as per recipe). Lots of other Indian restaurants (including all vegetarian) to choose from in the GTA, so save yourself and go somewhere else.